8002235982 (2024)

FAQs

How does Chase notify you of suspicious activity? ›

We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card. To assist us, please update your phone number in case we need to contact you quickly.

What if my card is lost, stolen or damaged? If your card has been lost, stolen or damaged, call us immediately on the Chase customer support number available in your wallet or on one of these numbers. Credit Card: 1-800-432-3117.

(800) 935-9935

Chase Bank / Customer service

When we set up or manage your account information, we're required by law to have your Social Security number on file.

Yes, banks may use text messages to help protect accounts and provide convenient messages to customers. The utilization of text messaging varies from bank to bank, so it's important to understand how yours might reach out to you once you agree to receive texts from them.

You can receive alerts by email, text message and push notification when there's a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.

User reports indicate no current problems at Chase

Clients can review their account balances and transactions through online banking and mobile banking apps for iPhone, iPad, Android, Windows Phone or Kindle Fire devices.

Fraud Protection Services

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

If you have a question about fees or need general support for your existing processing account, please call Chase Merchant Services. For U.S. merchants, call 1-888-886-8869, and Canadian merchants call 1-800-265-5158.

Customers often ask if they can get money back if they paid by bank transfer, or if they can get it back if they pay by BACS. The answer is yes, victims of scams may be able to get their money when they paid by either of these methods.

How do I speak to a live Chase agent? ›

For assistance with all United Explorer Card protection benefits, please call 1-800-888-8756 or 1-804-673-1691.

If you're ever in doubt about the legitimacy of a message that claims to be from Chase, log in to your Chase account online or through the app. If there's an issue with your account, you'll see an alert there.

800-935-9935 could be a debt collection agency, creditor, or a financial institution. They're probably on your credit report as a 'collections' account. This usually happens when you forget to pay a bill. If a collection is on your credit report, it's damaging your credit score (unless removed).

Businesses, banks, schools, private agencies, etc., are free to request someone's number and use it for any purpose that does not violate a federal or state law. Sometimes they will issue a different number if you ask.

Suspicion of fraudulent activity: If your bank suspects fraudulent transactions on your account, they may close it to prevent further illegal activity. For instance, your bank may suspect you're a victim of identity theft or that your account is engaging in money laundering or wire fraud.

Banks leverage sophisticated rule-based detection systems that monitor transaction patterns and flag anomalies. These systems analyze factors such as transaction frequency, amount, and geographical location, comparing them against established customer profiles and historical data.

Credit card companies detect fraud by flagging several different kinds of transactions. Among them are large purchases made just after small ones, online purchases and purchases that don't fit a cardholder's profile.

How Does Credit Card Fraud Detection Work? Credit card issuers use various methods to detect and prevent fraud. Common protocols include: Machine learning: Also known as AI or artificial intelligence, this allows computer systems to use past transaction data to learn about patterns of normal and abnormal activity.