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Telephony gateway
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- Contents
- Table of Contents
- Troubleshooting
- Bookmarks
Table of Contents
- Commscope Legal Statements
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Table of Contents
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- Chapter 1: Safety Requirements
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FCC Part 15
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RF Exposure
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Canadian Compliance
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License Exempt
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- Chapter 2: Get Started
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Introduction
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About Your New Telephony Gateway
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What's in the Box
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Items You Need
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Contact Your Service Provider
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System Requirements
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Recommended Hardware
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Windows
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Macos
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Linux/Unix
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About this Manual
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What about Security
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Ethernet or Wireless
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Ethernet
- Wireless
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Both
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Get Support
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- Chapter 3: Install and Connect Your Telephony Gateway
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Front Panel
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Rear Panel
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Choose an Installation Location
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Desktop Mounting Instructions
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Factors that Affect Wireless Range
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Connect the Telephony Gateway
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Configure Your Wireless Connection
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Access the Configuration Interface
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Set Parental Controls
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Find the MAC Address of a Computer
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Set up Your Parental Controls
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- Chapter 4: Configure Your Ethernet Connection
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Requirements
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How to Use this Section
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Configure TCP/IP for Windows Vista
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Configure TCP/IP for Windows 7, Windows 8, or Windows 10
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Configure TCP/IP for Macos
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- Chapter 5: Operate the Telephony Gateway
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Set up Your Computer to Use the Telephony Gateway
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Indicator Light for the TG4492
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LED Patterns
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Wiring Problems
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- Chapter 6: Troubleshooting
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The Telephony Gateway Is Plugged In, but the Power Light Is off
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I'M Not Getting on the Internet (All Connections)
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I'M Not Getting on the Internet (Ethernet)
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I'M Not Getting on the Internet (Wireless)
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My Wireless Internet Connection Stops Working Sometimes
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I Can Get on the Internet, but Everything Is Slow
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I Don't Have a Dial Tone When I Pick up the Phone
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- Appendix A: Glossary
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- 1 About Your New Telephony Gateway
- 2 Ethernet
- 3 Wireless
- 4 Rear Panel
- 5 Configure Your Wireless Connection
- 6 Access the Configuration Interface
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Touchstone TG4482 Telephony Gateway
User Guide, DRAFT Revision 1.3
Table ofContents
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Table of Contents
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Summary of Contents for Arris Touchstone TG4482
- Page 1 Touchstone TG4482 Telephony Gateway User Guide, DRAFT Revision 1.3...
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Page 2: Commscope Legal Statements
Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.Wi-Fi is a trademark of the Wi-Fi Alliance. -
Page 3: Table Of Contents
Factors that affect wireless range..............18 Connect the Telephony Gateway................. 18 Configure your wireless connection................19 Access the configuration interface..............20 Set parental controls....................21 Find the MAC address of a computer..............21 Set up your parental controls................21 Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 4 My wireless Internet connection stops working sometimes........29 I can get on the Internet, but everything is slow............29 I don't have a dial tone when I pick up the phone............29 Appendix A: Glossary................31 Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
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Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Potential equipment damage. Potential loss of service. Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. -
Page 6: Fcc Part 15
■ Consult the dealer or an experienced radio/TV technician for help. CAUTION: FCC Caution. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 7: Rf Exposure
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 8 Chapter 1: Safety requirements 1. L’appareil ne doit pas produire de brouillage; 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
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Page 9: Chapter 2: Get Started
In addition, the TG4492 provides for up to two separate lines of telephone service. Installation is simple, and your service provider will help you with any special requirements. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 10: About Your New Telephony Gateway
There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 11: Contact Your Service Provider
Internet account and telephone service. When you call, have the following information ready: ■ the Telephony Gateway serial number and cable MAC addresses of the unit (printed on the Telephony Gateway) Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 12: System Requirements
A supported Ethernet or wireless LAN connection must be available. Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 13: About This Manual
If you have an open proxy, your service provider may suspend your account to protect the rest of the network. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 14: Ethernet Or Wireless
Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed Ethernet operation. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 15: Wireless
To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. -
Page 16: Chapter 3: Install And Connect Your Telephony Gateway
Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Front panel The front of the TG4492 has the following indicators. 1. Status LED: Indicates the device power and status. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 17: Rear Panel
Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service. ■ Can you easily run cables between the Telephony Gateway’s location and the phones? Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 18: Desktop Mounting Instructions
Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 19: Configure Your Wireless Connection
Telephony Gateway (2). Connect the other end to the telephone. Configure your wireless connection The TG4492 ships with wireless LAN security enabled by default. See the security label on your product for the factory security settings. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 20: Access The Configuration Interface
5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 21: Set Parental Controls
2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls: a. Trusted MAC Addresses: Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 22 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
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Page 23: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 24: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 25 Chapter 4: Configure your Ethernet connection 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
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Page 26: Chapter 5: Operate The Telephony Gateway
Indicator light for the TG4492 The Telephony Gateway has an LED indicator light to assist in troubleshooting. 1. Status LED: Indicates the device power and status. LED patterns Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 27: Wiring Problems
If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 28: Chapter 6: Troubleshooting
Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway. If you think this has happened, see Reset the Telephony Gateway to factory defaults. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... -
Page 29: I'm Not Getting On The Internet (Wireless)
3. Is the phone plugged directly into the Telephony Gateway? Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled "Tel 1" for line 1, and "Tel 2" for line 2. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 30 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
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Page 31: Appendix A: Glossary
The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3... - Page 32 Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors." RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
- Page 33 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3...
- Page 34 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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